Welcome to Dobaci’s FAQ page. Here you will find answers to the most common questions about shopping with us.
1. Do you offer free shipping?
Yes. All orders ship free within the United States with no minimum purchase required.
2. How long does shipping take?
- Orders are processed within 1–3 business days (Monday–Saturday).
- Standard delivery typically takes 3–7 business days after shipping.
- Delivery times may vary due to carrier delays, weather, or other factors.
3. Do you ship internationally?
No. Currently, we only ship orders within the United States.
4. What payment methods do you accept?
We accept:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
- PayPal
All payments are processed securely in U.S. Dollars (USD).
5. Can I cancel my order?
- If your order has not shipped, you may request a cancellation by contacting us at [email protected].
- Once the order has shipped, it cannot be canceled. Instead, you may request a return through our Return & Refund Policy.
6. What is your return policy?
- You may return eligible items within 30 days of receiving your order.
- Items must be unused, undamaged, and in original packaging with proof of purchase.
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
7. How do I track my order?
Once your order ships, you will receive an email with tracking details. You can track your package directly on the carrier’s website.
8. How long do refunds take?
Approved refunds are processed to your original payment method within 5–8 business days after we receive and inspect your return.
9. Is my payment information secure?
Yes. We use SSL encryption and trusted third-party payment processors to ensure your data is secure. Dobaci does not store payment card details on our servers.
10. How can I contact customer service?
You can reach us at:
- Email: [email protected]
- Phone: (+1) 218-234-0416
- Hours: 8 AM – 5 PM (Mon – Sat)
- Address: 1234 Willowbrook Dr SE Apt 8, Huntsville, AL 35802, United States