At Dobaci, we understand that plans can change.
Our cancellation policy is designed to provide flexibility while maintaining efficient order processing and shipping.
1. Cancellation Eligibility
- You may cancel your order any time before it ships.
- Once your order has shipped, cancellation is no longer possible.
- In that case, you can follow our Return & Refund Policy after receiving your item.
2. How to Cancel an Order
To request a cancellation, please follow these steps:
Step 1: Contact Us Promptly
Email [email protected] as soon as possible.
Include your order number and a brief explanation of why you wish to cancel.
Step 2: Wait for Confirmation
Our team will review your request and confirm the status by email.
If your order has not yet shipped, we will proceed with the cancellation immediately.
Step 3: Refund Process
If eligible, a full refund will be issued to your original payment method.
Refunds typically appear within 4–7 business days, depending on your payment provider.
Note: Shipping fees are non-refundable once the order has shipped.
3. Order Modifications
If you wish to modify your order (for example, change the size, color, or shipping address):
- Contact us at [email protected] before your order ships.
- Once your order is in transit, modifications cannot be made.
4. Contact Information
If you have questions about cancellations or need assistance, please contact us:
Email: [email protected]
Phone: (+1) 218-234-0416
Address: 1234 Willowbrook Dr SE Apt 8, Huntsville, AL 35802, United States
Working Hours: 8 AM – 5 PM (CST), Monday – Saturday
By placing an order on Dobaci.com, you confirm that you have read, understood, and agreed to this Cancellation Policy.