Welcome to the Dobaci Help Center — here you’ll find quick answers to the most common questions about our products, orders, and policies.
1. Where do you ship from and where do you deliver?
We currently ship all orders within the United States only.
Your items are shipped directly from our U.S. fulfillment centers using trusted carriers such as USPS, UPS, or FedEx.
Unfortunately, we don’t offer international shipping at this time.
2. How much does shipping cost and how long does it take?
We offer a flat-rate shipping fee of $4.75 for all U.S. orders — regardless of size or weight.
- Processing time: 1–3 business days
- Delivery time: 3–6 business days after shipment
Tracking information will be sent via email once your order ships.
(Please note: Sundays and public holidays are not business days.)
3. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email.
You can click the link in your confirmation email or enter your tracking number on the carrier’s website (USPS, UPS, or FedEx) to see real-time updates.
4. Can I change or cancel my order after placing it?
You can request a change or cancellation before your order ships.
Once it’s in transit, we’re unable to modify or recall the package.
Please contact us immediately at [email protected] if you need assistance.
5. What is your return and refund policy?
You may return eligible items within 30 days of receiving your order, as long as they are:
- Unused and in original condition
- With all packaging and accessories included
To start a return, email [email protected] with your order number and reason for return.
For full details, please visit our Return & Refund Policy page.
6. What if my order arrives damaged or incorrect?
We’re sorry for the inconvenience!
Please email us within 30 days of receiving your package with:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or incorrect item
We’ll gladly offer a replacement or full refund at no extra cost.
7. What payment methods do you accept?
We accept:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
- PayPal
All payments are processed securely in U.S. Dollars (USD) through trusted, encrypted payment providers.
8. Do you charge sales tax?
Yes, applicable state or local sales tax will be added at checkout as required by law.
The tax amount will be clearly displayed before you confirm your order.
9. Are Dobaci lunch boxes safe and eco-friendly?
Yes! All Dobaci products are made from food-grade, BPA-free, and eco-friendly materials such as:
- Wheat straw
- Stainless steel
- Durable, reusable plastic
Our products are non-toxic, microwave-safe, and dishwasher-friendly (unless stated otherwise).
10. How can I contact Dobaci customer support?
We’re always happy to help!
You can reach our U.S.-based support team via:
Email: [email protected]
Phone: (+1) 218-234-0416
Address: 1234 Willowbrook Dr SE Apt 8, Huntsville, AL 35802, United States
Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM (CST)
11. How can I stay updated on new products or promotions?
Join our Dobaci newsletter for exclusive offers, meal-prep tips, and new product updates.
You can subscribe via the pop-up form or at the bottom of our homepage.
(You can unsubscribe anytime with one click.)
12. Do you offer wholesale or bulk orders?
Yes — if you’re interested in corporate gifting, reseller opportunities, or bulk purchases, please contact us at [email protected] with your requirements.
We’ll get back to you with customized pricing and delivery options.