At Dobaci, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Eligibility
- You may request a return within 30 days of receiving your order.
- Returned items must be:
- Unused and undamaged
- In original packaging
- Accompanied by the receipt or proof of purchase
- For hygiene or safety reasons, some products may not be eligible for return. If so, this will be clearly noted on the product page.
2. Return Process
- Contact us at [email protected] to request a return.
- Our team will provide return instructions and a return authorization number (if required).
- Pack the item securely and include proof of purchase.
- Ship the item back using the instructions provided.
3. Refunds
- Once we receive and inspect your return, you will be notified by email.
- If approved, your refund will be issued to your original payment method within 5–8 business days.
- Shipping fees (if applicable) are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
4. Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
5. Non-Refundable Situations
Refunds may not be issued if:
- The return is requested after 30 days of receiving your order.
- Items are used, damaged, or missing parts not due to our error.
- Items are returned without proof of purchase.
6. Return Shipping Costs
- Customers are responsible for return shipping costs.
- If the return is due to our error (defective, damaged, or incorrect item), Dobaci will cover the shipping cost.
7. Order Cancellations
- Orders can be cancelled if they have not been shipped.
- Once shipped, the standard return process applies.
8. Contact Information
For any return or refund inquiries, please contact us:
- Email: [email protected]
- Phone: (+1) 218-234-0416
- Hours: 8 AM – 5 PM (Mon – Sat)
- Address: 1234 Willowbrook Dr SE Apt 8, Huntsville, AL 35802, United States