At Dobaci, we care about your satisfaction.
If something isn’t right, we’re here to make it right — with a simple, fair, and transparent return process.
1. Return Eligibility
You may return eligible items within 30 days of receiving your order if they meet all of the following conditions:
- The item is unused, unwashed, and in its original condition
- Includes all original tags, packaging, and accessories
- Returned with a valid order number or proof of purchase
Items that do not meet these requirements may not be accepted for return.
2. Non-Returnable Items
For health, safety, or clearance reasons, the following items cannot be returned:
- Final sale or clearance products
- Customized or personalized items
- Gift cards or promotional giveaway items
- Items showing signs of wear or damage not caused during shipping
3. How to Start a Return
To initiate a return, please follow these steps:
- Email [email protected] with your order number and reason for return.
- Our team will reply within 1 business days with detailed return instructions and the return address.
- Pack your item securely and ship it using a trackable carrier (USPS, UPS, or FedEx).
Return Shipping Cost:
- Customers are responsible for return shipping unless the product is defective or the wrong item was sent.
- No restocking fees apply.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 30 days of receiving your order.
- You may be asked to provide photos for verification.
- We will offer either a replacement or a full refund — at no extra cost to you.
5. Refunds
Once your return is received and inspected:
- You’ll receive an email confirmation of your refund status.
- If approved, refunds are issued to your original payment method.
- Refunds are typically processed within 4–7 business days.
(Processing time may vary depending on your bank or payment provider.)
Note: Shipping fees are non-refundable unless the return is due to our error.
6. Late or Missing Refunds
If your refund seems delayed:
- Check your bank account or credit card statement.
- Contact your bank or payment provider to confirm processing times.
- If you still haven’t received your refund after 7 business days, please email [email protected] for assistance.
7. Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please return your item for a refund and place a new order through Dobaci.com.
8. Contact Information
If you have any questions about this Return & Refund Policy, please contact us:
Email: [email protected]
Phone: (+1) 218-234-0416
Address: 1234 Willowbrook Dr SE Apt 8, Huntsville, AL 35802, United States
Business Hours: Monday – Saturday, 8:00 AM – 5:00 PM (CST)
For information on shipping timelines, please see our Shipping Policy.
By making a purchase on Dobaci.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.